FAQ

/FAQ
FAQ 2017-11-11T04:53:48+00:00
I have a question that isn’t covered in the FAQ? 2017-11-11T04:53:48+00:00

Not a problem, send us an email via the Contact Us form, and we’ll answer any questions you may have.

 

Where can I find your Refunds Policy? 2017-11-11T04:53:48+00:00

Right here, Refunds Policy

Where can I find your Terms and Conditions? 2017-11-11T04:53:48+00:00

On our Terms and Conditions page.

Where can I find your Privacy Policy? 2017-11-11T04:53:48+00:00

Here you go: Privacy Policy.

I’ve heard your custom printed canvas prints last for 50 years, really? 2014-10-02T07:34:18+00:00

With correct care and placement. The canvas and ink media, coupled with our UV protective coating will last you a life time*!

Never place your art work in direct sunlight.

* based on lab test results.

Does Canvas Creations delivery overseas? 2014-10-02T07:32:28+00:00

Currently no, but we will be looking at this in the very near future.

We are able to receive international orders for delivery in New Zealand.

Does Canvas Creations offer trade pricing? 2017-11-11T04:53:48+00:00

Canvas Creations offers trade pricing to qualified and established businesses.

Use the contact us form and tell us a little about your business and canvas printing needs.

Are you able to custom print canvases for my business? 2017-11-11T04:53:48+00:00

Yes, of course!

Canvas Creations supplies several photographers. designers and businesses NZ wide.

Checkout the feedback on our Customer Testimonials page to see businesses and individuals are saying about Canvas Creations canvases.

Tell us about your requirements via the Contact Us form.

Help! My canvas was damaged in transit! 2014-10-02T07:19:40+00:00

If you have received canvases from Canvas Creations which are damaged… please contact us immediately and send us a photo of the damage if possible. We will try and rectify the problem as soon as possible. Check out our Refund and Returns Policy

Will my canvases be safe during transit? 2014-10-02T07:17:51+00:00

We take great care of your custom printed canvases, especially when prepped for delivery. Where possible your canvases are shrink and bubble wrapped then placed in a cardboard box or wrapped in shipping cardboard.

Can I have my custom canvas print in landscape or portrait? 2017-11-11T04:53:48+00:00

Yes, of course!

Our custom printed canvases can be either landscape or portrait however the orientation will be determined by your image.

Why doesn’t Canvas Creations have the popular 6×4 inch canvas size? 2014-10-02T07:09:47+00:00

Unfortunately, it’s not very cost effective, you would end up paying as much for our 6×8 inch size as the 6×4 inch canvas.

If you would like a 6×4 sized canvas, please contact us.

Between what times will the courier deliver? 2014-10-02T07:04:03+00:00

Couriers will delivery your custom printed canvases Monday to Friday from 7:00am to 5:30pm. Please ensure someone can receive the canvases between these times, otherwise it might be a good idea to have them sent to your work or an alternative address.

When will I get my custom canvas print? 2014-10-02T07:00:48+00:00

Normal delivery is 7 – 15 working days after full payment has been received.

How do i know if my image is good enough to print? 2017-11-11T04:53:48+00:00
  • Any image 4 megapixels and higher will be suitable.
  • Images taken from phones are not generally not recommended for printing unless from a high-end phone.
  • article : regarding images for print…
The size I want isn’t listed, what do I do? 2014-11-09T02:52:17+00:00

That’s no problem! We can print custom sized canvases for you. Use the contact us form and tell us what size you want, we’ll sort it out quick smart. Only constraint is that one side cannot be longer than 900mm (including wrap) by any length.